All the Toast FAQs you could ever want!

So what ARE Toast covers?

Toast covers are slim, real wood veneer and leather covers which adhere directly to your device with the highest-quality, removable 3M adhesives. 

They are NOT plastic snap-on cases, vinyl decals, or rubber bumpers. They are wayyyyy nicer than that!

Made with sustainably harvested real wood veneer and top-grain American leather, Toast covers deliver grip, gorgeousness, and bump-and-scratch protection with a sleek profile. We take great care to produce elegant designs, excellent functionality, and environmentally responsible beauty that will enhance your relationship with the objects you use on a daily basis. 

We also craft several non-adhesive products, but we think those are pretty self-explanatory, so we're going to focus on our tech device covers here.  Don't hesitate to reach out if you have questions about our awesome leather mouse pads, solid wood stands, and the like!

How much protection do Toast covers provide?

A Toast cover will provide moderate protection from minor drops, bumps, nicks, and scratches. They feature multiple applications of a hand-rubbed finish to repel daily dirt and stains. Do note, however, that Toast covers are not impact-proof, fire-proof, microwave-oven-proof, or waterproof (although they are water-resistant).  

How slim is a Toast cover?

Very slim!  The average thickness of our wood covers is 0.7 mm (that’s a cool 1/32nd of an inch).  Our luscious leather covers are a slightly cushier 1.5 mm.  Remember, these are natural materials, so the thickness can vary ever-so-slightly (in the range of 1/100th of an inch or less).

Tell me about these adhesives.

We use high-quality, long-lasting 3M adhesives to ensure that your Toast cover will remain on your device for as long as you want it to.  When you are ready to remove it, your Toast cover will not damage your gadget or leave behind any permanent residue. 

However, please note: Toast covers are designed for and tested on standard device models. Many device manufacturers offer alternative options that feature leather, leatherette, paint, rubber coatings, and other finishes that may not be compatible with our adhesives.  Removing a Toast cover from a device with a non-standard finish could damage the finish on your device.  Obviously, we don't want that to happen! If in doubt, please contact us before making your purchase.

Our adhesives take around 70 hours to set completely.  Please be gentle on your gadget for the first couple of days after installing your Toast cover to ensure the best possible adhesion.

For the first few days after you install your Toast cover, the edges may attract tiny bits of lint or pocket fuzz.  Simply brush it away gently.  This is normal and will stop happening after a short time!

Will my Toast cover look exactly like the one in the picture?

Yes and no!  Natural variations in the color and grain of our wood veneers and leather mean that your Toast cover will be a one-of-a-kind!  There are often natural differences between veneer sheets and leather dye lots.  Also, different screens display colors differently, so the exact color and texture of the cover we make for you may vary from what you see in our product photos.  

If you prefer a wood cover with or without visible knots or a heavy grain pattern, let us know in the “Order Comments” box at checkout and we'll do our best to pick veneer that matches your request. 

Please read the descriptions of our leather colors on each product page carefully to make sure they match what you're hoping for.  Please note that we can not accept products returns or offer refunds if you don't end up liking the color you chose.

Can I order individual kit parts?

Of course!  You can order individual parts and add-ons a la carte.  Head to the "Bits & Pieces" section for Button kits, Phone Fronts, Side-wraps, Screen Surrounds, Keyboard Surrounds, Laptop Bottoms, Smart Cover/Type Cover panels, and so forth.

Fulfillment & Lead Time

How quickly can I get my Toast?

All Toast covers are individually crafted to order by a small team of actual people in our workshop.   

We literally start with a flat piece of a tree, cut it with lasers, finish it three times by hand, and magically end up with incredible Toast!  This takes skill, love and of course, time: typically we need 3 - 5 business days to craft your standard (i.e., non-customized) items from scratch. 

Covers ordered with simple custom text are considered standard and will be crafted within this timeframe.  

Note that orders with custom graphics require additional time; they typically will be completed within 3 - 5 days AFTER you have approved the final rendering created by our Custom Covers team.  Large orders may also require additional time - reach out to us with any questions!

Please keep in mind that this production timeframe does NOT include shipping time, so please take that into account when choosing your shipping method.

EXAMPLE: If you choose USPS Priority mail (2 - 3 days) within the USA, your non-customized Toast order should arrive in 5 - 8 days. (3 - 5 days production time PLUS 2 - 3 days shipping time.)

If you need your Toast ASAP, we can do that, too!  Call us or send us an email at cs@toastmade.com and we’ll be happy to discuss your options for getting your order to you at supersonic speed.  A Rush Fee may apply.

Use, Care & Longevity

Will a Toast cover affect the functionality of my device?

Nope!  Toast covers are designed with precision and functionality in mind, ensuring that all the fancy technological features are fully useable.

Toast is designed for compatibility with wireless charging, battery changes, removable panels, access to ports, SD cards, styluses, SIM cards, detachable keyboards, smart covers, most screen protectors, etc.!  If you have a question or encounter an issue with your Toast cover, contact us!

How well will my Toast cover hold up?

As long as you are not overly hard on your gadget, your Toast cover should last for the entire lifespan of your device (if not longer)!  The great thing about the natural woods and leathers that we use is that they are naturally durable and take wear and tear gracefully.  We hand-apply 3 coats of a durable, non-toxic matte finish that renders scratches and nicks less visible. Your Toast covers will develop a satisfying patina over time, accruing a unique character that reflects their use. 

If your gadget sustains some hard drops or goes in and out of the back pocket of your very skinny jeans a thousand times a day, you may find that your cover's corners show some wear, but we make it easy to replace your side wraps if that happens.

Are Toast covers reusable?

Alas, no.  Toast covers are meant for a long-lasting, one-time use.

How should I clean my Toast cover?

For wood covers, we recommend a little rubbing alcohol on a clean cloth to wipe away any dirt. For a leather cover, use a small amount of dish soap on a damp cloth (do not use rubbing alcohol on a leather cover). You also can use most brands of soap or conditioner formulated specifically for leather.  If you want to treat a scratch, you can rub it with a tiny bit of plain olive oil on a clean cloth.  

Makin' it fancy

Can I add custom text to my Toast?

Most definitely! You can add custom text in a variety of fabulous fonts to any cover (character limits apply).

Can I get my own artwork on my Toast cover?

Absolutely! Our completely badass array of customization options is part of what makes Toast so amazing. You can create a one-of-a-kind cover in any of our product lines by uploading your own artwork and telling us how you want it.  You can choose laser etching, custom marquetry options using contrasting-tone inlaid wood pieces, a variety of shiny metallic inlays, and vibrantly-colored films that show through cutouts (on a MacBook, these glow when placed over the logo light...very, very cool).

Artwork must be a high-resolution image or vector file (JPG, PSD, BIT, AI, EPS are common formats).  We accept any artwork you submit as your own art which you have appropriate permission to use.

VIP treatment: YOU proof & approve your design before we cut it!

We want you to get your custom design exactly the way you want it, so we'll send you a high-resolution computer rendering for your approval before crafting your cover.  Custom covers typically take 3 - 5 days after your final approval, with longer lead times possible for bulk orders.  

To drool over an endless picture gallery of incredible and inspiring custom covers we have crafted, please visit our Gallery Page.  

Please note: Custom etchings exceeding 4 inches in height (regardless of width) will incur extra fees depending on size and complexity. Custom marquetry options will also incur extra fees based on the design. We assemble most custom inlaid elements for you so they arrive ready to install.  Our designers will provide you with an estimate of any additional fees with your computer rendering.  In the rare event that you decide not to go with any of the renderings we send you, we'll refund your order minus a $10 design fee.

Do you offer corporate gifting & branded products?

You betcha!  We have all kinds of graphics and industrial design degrees under our belts and we're not afraid to use 'em.

We specialize in creating branded products of the highest quality.  Our talented design team will work directly with you to achieve a design that delivers maximum impact for your brand.  We can combine laser etching, custom marquetry, metallic accents and colored films in your company’s signature colors to make unforgettable gifts for employees and star customers, gorgeous point-of-sale machines, promo materials for sales reps, seriously sweet swag, and more! 

For more info or to get a quote tailored to your specific needs, check out our Toast for Business link!

I don’t see a cover for my device model…will you make one?

Maybe!  We are continually adding new covers and options to our lineup; the most popular current devices tend to get Toasted first.  If you have a gadget you would like to see Toasted, fill out our request form.  We’ll put you on our notification list for that device and shoot you an email once it becomes available. 

Wait!  Hold the phone!*  There's more!

* see what we did there? "Hold the phone"?  Hahahahaha!  Phone puns NEVER get old around here.

Did you just say "FREE TOAST COVER" ?!

YES!!  We can’t buy every device out there (nor do we wish to, from an environmental standpoint), so we depend on our fans to lend us their devices to develop our new products.  If you can survive without your gadget for a week or so, we’ll use it as the model for our lightning-fast design development and fitting process. In return, you get your choice of a Toast cover completely F-R-E-E!  Give us a call and we’ll hook you up!

Eco stuff!

What makes Toast covers environmentally & socially responsible?

We are committed to creating great products with the least environmental impact possible.  Social and environmental responsibility have been our guiding philosophies since our first day.  We are a small company, but we know that our actions make a difference.  We hope to inspire individuals and other companies to get behind these ideas and support Mother Earth - since she supports all of us.

• We are a member of 1% for the Planet, which means we donate 1% of our annual sales to nonprofits working towards a healthy environment.
• In 2016, we launched a program through our partnership with Trees For the Future to plant one tree for each Toast cover we make. One Toast, One Tree!
• All Toast products are designed and manufactured in our Portland, Oregon workshop.
• 100% of the energy we use is matched by kilowatt-hours purchased from sustainable energy sources through the Blue Sky program.
• Our wood veneers are sourced from responsibly managed forests in North America.
• The bamboo we use is sustainably grown in Asia.
• Our “ebony”, "rosewood" and "zebrawood" veneers are eco-friendly versions made from reclaimed wood fibers.  They deliver the beauty of real exotic hardwoods without chopping down endangered rainforest trees!
• Our beautiful top-grain leather comes from American cattle.
• All of our finishes are natural and non-toxic, so you can chew absentmindedly on your Toasted Apple pencil if you want!
• All Toast products are packed using 100% FSC certified paper.
• There is NO plastic involved.  We are very proud of this!  The clear bags that we use in our shipping are made from biodegradable plant-based cellophane.
• Through our Lean Manufacturing efforts, we strive to minimize waste across the company by constantly streamlining our everyday processes and practices, big and small.
• Quality is a huge part of our eco-philosophy. We make beautiful things that are meant to last the entire lifespan of your device. If you pass along your gadget to someone else, we hope they will enjoy its Toastiness, too!

If by any chance you STILL have questions, give us a shout!